Shipping Policy
At Stellar Arise, we strive to ensure a smooth and timely delivery of your orders. Please review our shipping guidelines and timelines below:
Shipping Charges
- Free Shipping on all prepaid / COD orders valued above ₹1000.
- For prepaid / COD orders valued below ₹1000, there is a ₹55 shipping charge.
- For Cash-on-Delivery (COD) orders, an additional fee of ₹72 applies.
Delivery Timelines
- All orders are dispatched from our warehouse within 48-72 hours.
- Delivery may take:
- 2-5 days for standard delivery to most metro cities.
- 5-10 days for standard delivery to non-metro or remote areas.
Please note: Due to COVID-19, there may be unexpected delays. Kindly refer to the announcement section for current dispatch timelines.
While we work hard to meet these timelines, certain delays may occur, especially during Festive Seasons and End of Season Sales due to high order volumes. Please check the announcement section for any updates.
Order Tracking
Once your order is shipped, you will receive an email, SMS, or WhatsApp message with a tracking link. You can also track your order by logging into your account on our website.
Important Information
We partner with third-party courier services to deliver your orders. Any delays caused by the courier are unfortunately beyond our control. In such cases, we will assist you in contacting the courier’s support team. Please note that expediting a shipment is outside our scope, and we appreciate your patience and understanding.
For any concerns regarding the status of your order, feel free to reach out to our customer support team.
We aim to provide a seamless shipping experience for our customers at Stellar Arise. If you have any further questions, please contact us at stellararise.india@gmail.com.